Order & Payment Policy

ORDER CONFIRMATION

When you place an order through gzlumei.com, you will receive your confirmation number and order summary in 24 hours. It takes 1-3 days to dispatch the package after your order is being processed.

CHANGE THE SHIPPING ADDRESS

Before your order is prepared for shipping, you can change the shipping address, to change information or canceling order, please contact our online service support or email us at service@gzlumei.com in 12 hours. 

If the order has not been shipped/assigned a tracking number, you can update shipping address via email. If your order has been shipped, please contact our manual service for more help. Please attention: Shipping Address must be changed/ edited via Gzlumei website/App. If you edit via payment method platform, it doesn't work.

ACCEPTED PAYMENT METHODS

The Gzlumei store accepts:

Please contact us at service@gzlumei.com for help with payment issues. Please note that Gzlumei does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.